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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Beware of fraudsters impersonating bank staff to provide low-interest loans
Fraudsters may pose as bank staff and lure you to provide personal information and make payments with promises of low-interest loan plans and requesting a loan guarantee fee. Beware of such scams and avoid sharing your personal details to anyone. You should verify the identity of that person by contacting the bank through official channels.
Beware of phone scams by fake online shopping platforms staff
Fraudsters may pose as staff members of online shopping platforms, claim that you've signed up for a VIP membership and charge fees from your bank account. If you request to cancel the membership, they'll connect you to a fake bank hotline and trick you into disclosing your bank account details. Fraudsters may also ask you to transfer money to a specific bank account, otherwise your account will be frozen due to suspicious activity. Please be cautious and don't hastily send money or disclose personal information to unknown callers. Make sure to verify the caller's identity by cross-checking their phone numbers with the details on the platforms' official websites.
Find out how phishing damages your interests, and relevant precautionary advice.
Malicious software can lead to data leakage or monetary loss. Learn how to secure your computers.
Social media may be a breeding ground for fraudsters. Be prepared to spot social engineering scam.
Find out how fraudsters cheat money from online shopping, and relevant security tips.
Find out how fraudsters use others' bank accounts or personal information for money laundering and the relevant legal consequences and security tips.
Learn how to block or unblock your credit card temporarily.
Learn how calls, SMS, emails and promotion materials are used in fraudulent activities and relevant safety tips.
Find out channels of reporting on different fraudulent activities.
The latest security alerts issued by Hang Seng Bank.
Learn common scam signs and tips to prevent credit card fraud.
Learn various ways to avoid criminals from stealing your data and money from your online banking account.
Find out what measures can be taken to effectively safeguard your interests when using mobile banking and mobile payment.
Understand how to protect yourself from fraudulent activities related to ATM service.
Get advice to boost security level of phone banking.
Beware of scams! Don't provide bank, credit card, debit card, investment, insurance and MPF accounts or other key personal information via links embedded in suspicious messages claiming to be from us.